NSS ITC
Payment Analyst- Customer Service Representative Jobs in UAE
Duties and responsibilities:
• Answering customers’ enquiries via Chat and Email providing the right information
• Identifying customer needs and helping customers use specific features
• Responding efficiently and accurately to customers, explaining possible solutions, and
ensuring that customers feel supported and valued
• Engaging in active listening with customers, confirming or clarifying information and
diffusing angry customers, as needed
• Communicates with other departments to answer customers’ inquiries, solve their
problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and
reliability.
• Utilising software, databases, scripts, and tools appropriately
• Must have experience in handling payments and fraud analysis
Job Requirements
Academic Background & Professional Experience:
• 2 – 3+ years of experience in customer service experience (preferably in Calls, Chat and
Email channels).
• Must have experience in online payment or banking, desired
Language: Hindi, English
Start Date: Immediate
Current Location: Dubai