OpenSpace
Customer Success Lead Job Vacancy In Dubai
OpenSpace is on a mission to bring new levels of transparency and tracking to construction. Our solutions combine simple off-the-shelf 360 degree cameras, computer vision, and AI to make it incredibly easy to capture a complete visual record of the jobsite, share it via the cloud with remote teams and process for insights. To date our customers have used our platform to capture over a billion square feet of active construction projects, across thousands of sites, in dozens of countries.
Founded in 2017, OpenSpace is based in San Francisco by experienced entrepreneurs and engineers with several successful exits under their belt. We are rapidly growing and well-funded with a team that combines people with deep, first hand experience in construction with the best AI PhDs and engineers (MIT, Stanford, CalTech, Berkeley, Penn) out there.
About The Founders
Jeevan Kalanithi, the CEO, sold his first company, Sifteo, to 3D Robotics, where he became the President. 3D Robotics, a 200+ person company, launched a drone which made $45M in its first year. Philip DeCamp, the CTO, was most recently a machine vision Research Scientist at MIT, where he completed his PhD (and Masters, and BS). Michael Fleischman, Chief Scientist, started a company, Bluefin Labs, which specialized in analysis of massive amounts of video; Bluefin became one of Twitter’s largest acquisitions. Michael’s PhD is also in machine vision from MIT.
The Role
As a Customer Success Team Lead, you will work with our commercial and enterprise accounts to strengthen and expand relationships by optimizing their use of our product offerings. You’re an energetic and organized self-starter and you understand the sales process. You will coach, mentor, and lead a team of Customer Success Associates to make all this happen.
This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base.. Our customers are changing how the world is built, and we need you to help ensure our growing customer base gets the maximum value out of our offerings.
Responsibilities (What You Will Do)
Create engaged, happy customers who renew, grow their investment and advocate on our behalf
Drive successful experiences for our customers with an emphasis on strategic planning, engagement implementation, feature adoption, and meaningful measurement
Onboard new customers with an understanding of time to value
Act as a conduit between customer and product team, feeding back suggested product improvements along with use cases to support reasoning
Be a liaison with customer support to ensure Enterprise Customer issues are being progressed to resolution
Understand customer use cases so you can help educate them on the capabilities of our product and how they can best utilize it for their business needs
Develop relationships with our customers both in-person and online
Lead enterprise software rollouts across multiple projects & regions
Requirements (What We Want To See In You)
3+ years in an enterprise SaaS company
Strong client-facing skills enabling you to professionally and effectively represent the company
Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
Proven experience working closely and effectively with cross-functional teams to support renewals and expansion opportunities
Experience managing customer relationships and and growing a team with a SaaS product
Familiarity with CS and Sales tools (e.g., SFDC, Intercom)
Bonus Points For….
Experience in construction and/or construction technology
Sales experience
Characteristics (How You Like To Work)
Excited about driving positive change in construction and a desire to directly engage our customers, understand what makes them tick, and encourage and inspire them to lead change in their organizations
Excited to lead a team with a combination of empathy, clear communication and precise goal setting
Organized and metrics driven
A healthy respect for deadlines: the ability to prioritize progress over perfection and the drive to see customer issues through to completion
Work autonomously without micro-management
Why you should work with us
We’ll trust you to do things right
Lots of growth potential: you are joining us as we scale up
You’ll feel satisfied that you’re delivering something that people love
Equity at an early stage company positioned for massive growth.
We are working on something awesome!
OpenSpace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.