People Partners
Customer Service Representative Job Vacancy In Dubai, United Arab Emirates
Our client based in Dubai is hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
What you will do:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
What do you need:
High school diploma, general education degree, or equivalent.
Ideally 2+ years experience in the Customer Service industry
Fluency in written and spoken English is a must
Fluency in Germany, Polish and Czech is advantageous
Excellent sales skills
Comfortable using computers.