Customer Care Professional

QuickFix Co. is looking for a good candidate to join our organization for the below position:

Customer Service Specialist

Job Location:

Riyadh, Saudi Arabia.

Customer Service Specialist will report to Operation Manager.

Job Overview:

· Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

· Immediately escalating serious complaints or issues that you are not equipped to deal with.

· Liaising with colleagues or managers to find the best solutions to customers’ issues.

· Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

· Maintaining a polite, helpful, and professional manner at all times.

· Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

· Familiarizing yourself with new products and services as they are introduced.

· Attending workshops and meetings as required.

· Providing training to new customer service agents.

· Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

· High school, Bachelor’s degree in business, communications, or a related field.

· Previous experience in a customer service role is preferred.

· The ability to respond appropriately under pressure.

· Sound judgment and excellent problem-solving skills.

· Writing and speaking Arabic/English is a Must.

· A positive attitude and the ability to build relationships with clients.

· The flexibility to work irregular hours, when required.

· Superb written and verbal communication skills.

Please share your CV and proven work experience

Tagged as: Customer Care, Customer Care Professional