Seddiqi Holding
Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi & Sons – the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen
Today, the family counts over 50 luxury brands, such as Rolex, Patek Philippe, Chopard, Messika, 1915, Aesop, Orlebar Brown, Gentle Monster, and more, in over 60+ locations across Middle East.
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Position – Customer Relations Executive in Boutique
Location – Dubai
Key Responsibilities
Client Experience:
Greet customers when they enter the store and give a positive first impression.
Create a memorable experience for all clients being celebrated in the boutique.
Ensure the VIP visitors are comfortably seated and attained to their hospitality requirement i.e., refreshment, coffee, tea, and water.
Assess the requirements of the clients and channel it to appropriate sales team member within the boutique.
Manage the reception of clients according to the maximum capacity allowed within the BTQ to ensure every walk in is attended by a sales consultant.
Demonstrate high level of interpersonal skills while interacting with queuing clients.
Interduce the client to the reception process (aftersales, allocation, normal walk in) process within the Boutique.
Manage client appointment system in coordination with the boutique team.
Ensure a meticulous operation for scheduled celebration well in advance (Instore client celebrations)
All celebration related orders such as cake flowers/ desert drinks etc. are planned followed up and received on time.
Maintain a good relationship with vendors and suppliers supplying all celebration related orders.
Ensure all interaction with the visiting clients (walk in allocation after sales) is captured in SIMS for better visibility for the management.
Team Management
Ensure hospitality team presence all the time around the VIP lounge to swiftly attend to the client’s hospitality orders.
Present self as a role model demonstrating top class appearance, hygiene and conduct for self and hospitality team.
Manage the roster of hospitality team.
Be proactive and identify areas of improvement and share feedback
Boutique Operations
Know-how of all facilities in the boutique.
Ensures the timely replenishment boutique hospitality supplies e.g. (water, coffee capsules, milk, refreshments corocoros, glasses cups etc.)
Liaise with the Boutique Manager and provide the later with detailed report about previous day events and activities within the boutique.
Proactively Inform Boutique Manager about potential customer complaints/ frequent customers inquiries.
Whom we are looking for
Passion! Confidence! Strong Interpersonal Skills!
1-3 years of relevant experience in hospitality or aviation
Possess excellent verbal, and public speaking skills
Perfect time management skills to ensure services to clients are not delayed
Possess vibrant attitude and polite personality
Possess top-notch skill in customer service
Ability to work flawlessly and effortless under stress and pressure