Spark Digitus
CLIENT SERVICES EXECUTIVE RESPONSIBILITIES:
Develop effective communication platforms for clients.
Inspire repeat-business from clients.
Conduct customer service workshops and presentations.
Monitor and measure client satisfaction.
Liaise with different departments about client queries.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.
Improve client strategic approach and relationship growth approach.
Bring in new clients to complement the business requirements
Work with team members and experts to improve our solution offerings.
Work with Creative and Technical teams to forecast schedules, determine priorities and allocate tasks.
Discover and manage partnerships & outsourcing resources.
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
CLIENT SERVICES EXECUTIVE REQUIREMENTS:
Business Degree or related qualification.
Strong communication skills.
Ability to meet deadlines.
Computer literacy.
Calm, polite, and professional behavior.
Reliable and self-motivated.
General business knowledge.
High service orientation.
ARE YOU THE RIGHT FIT?
You must have at least 4 years of experience with an agency.
Must demonstrate a deep and wide breadth of knowledge in digital marketing, technology, and media.
Technical knowledge.
WHAT YOU WILL GET?
Salary is dependent on experience. We are looking for someone at a mid-senior level, not entry-level.
Being surrounded by awesome people trying to achieve big things.
Real impact – people here make a difference and create the direction of the company.
Responsibility – we do believe in hiring smart people and getting out of the way.
Career Growth – we are hyper-focused at improving the careers of our team.
Employment Type