Supply Chain Talks
General Manager Operations
Location: Jeddah, Saudi Arabia
Experience: 15+ years of experience in 3PL and /or Consumer Goods Industry
Education: MBA in Supply Chain, Economics, Project Management, or a similar field
Languages: English and Arabic
Job Responsibilities & Accountabilities
This strategic logistics planning usually involves setting supply chain KPIs for productivity, speed, and order accuracy (among other metrics), analyzing data collected over time, and implementing process improvements wherever possible. In addition, GM Operations will also be responsible for preparing logistics operations for expected challenges (such as spikes in seasonal demand), and for building a resilient supply chain that is strong and stable enough to withstand unforeseen challenges (such as supply chain blockages or the COVID-19 pandemic).
Depending on how staffed a business’ logistics department is, monitoring inventory and managing warehouse processes can be a large part of the GM Operations’ role. The GM Operations must ensure that inventory levels are satisfactory, and that SKUs are organized and easily accessible. They must also monitor standard warehousing and fulfillment procedures such as receiving, picking, and packing, for speed, efficiency, and quality of throughput.
As a member of senior management, the GM Operations has to be able to communicate and connect with both executives and warehouse employees and balance the demands of each.
GM Operations are well-positioned to create and manage logistics budgets. They develop operational budgets for all sorts of logistics costs — including facilities, labor, supplies, and freight — in addition to annual budgets.
A GM Operations is also responsible for keeping a logistics network on-budget. This almost always entails continuously optimizing operations and finding effective ways to both reduce spend and enhance the customer experience.
The GM Operations motivates and manages all the teams and individuals that keep business operations running. Some companies require GM Operations to recruit and train new staff themselves, while others delegate hiring to a logistics manager or operations manager.
A good supply chain runs like a fine-tuned machine, with numerous steps, processes, and people working together — but all it takes is a single bottleneck to grind this synergy to a halt.
A great GM Operations seeks to simplify and streamline operations wherever they can. One easy way to save time, money, and hassle is to introduce automation into areas of the supply chain that are frequent and repetitive. This way, expensive human labor is directed to operations that need human attention and reduced overall.
Employee’s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned
Prerequisites for a GM Operations
Bachelor’s degree or Master’s degree in supply chain management, transportation, economics, business administration, project management, or a similar field
15+ years of experience in an industry-related field
Experience in 3PL company.
Experience in Consumer Goods industry.
Experience in KSA or GCC.
Experience managing teams of full-time and part-time employees
Experience in analyzing metrics and data-driven decision making
Proven ability to design and execute a supply chain strategy
Proven ability to consistently deliver on KPIs
Technical and applied understanding of logistics software and warehouse management systems
Strong negotiation and interpersonal skills
Strong written and oral communication skills
Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.)
Detail-oriented
Multitasking capabilities