Handhelds Professionals
An information technology company located in Riyadh immediately to hiring
“IT SUPPORT OFFICER ” with below details.
Responsibilities
Ø Consulting with IT Managers and other departments as required.
Ø Providing IT assistance to staff and customers.
Ø Training end-users on hardware functionality and software programs.
Ø Resolving logged errors in a timely manner.
Ø Monitoring hardware, software, and system performance metrics.
Ø Updating computer software. as well as upgrading hardware and systems.
Ø Maintaining databases and ensuring system security.
Ø Documenting processes and performing diagnostic tests.
Ø Keeping track of technological advancements and trends in IT support.
Qualifications
Exceptional interpersonal and communication skills (English & Arabic).
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software.
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Requirements:
– A bachelor’s degree in computer science, information technology, or similar.
– Minimum 1-2 years of experience as an IT support specialist.
– Saudi female only.
– Ability to travel for work missions 10% monthly.
Other Skills
· Solid attention to detail.
· English level: intermediate.
· Good Research skills.
· Strong team working and communication skills.