IHCC
The role would suit a IT Engineer who is seeking an exciting new challenge with zeal to learn and implement new technologies in IT Infrastructure.
Responsibilities
EU Support
Experience in End users support related issue.
Firm grasp of how the web works, networking, and software products
Experience in End Point protection policies.
Taking ownership of technical issues, and working with our Development group to
resolve more advanced issues when necessary
Resolving escalated customer complaints without the need for team lead
intervention
Oracle ERP Client installation and troubleshooting
MS Exchange
Strong understanding and experience with user level MS Exchange support
Network Administration
Experience in managing and troubleshooting networking devices (Switches, Routers,
Concentrators, Load balancers).
Hands on experience in managing Servers (Windows/ Unix/Linux), Backup
Management, Disaster Recovery, File servers, Antivirus management.
VPN (SSL, Ipsec) Configuration, Maintenance and Troubleshooting
Security
Hand on experience in supporting Sophos firewall UTM.
Experience in supporting users remotely and at the site who are connected through
VPN setup (Site to Site and Policy based VPN), Web security gateways and spam firewalls
Perform other related duties as required
Comply with IT department Cyber Security Strategy
Comply with health and safety regulations
Qualification :
Engineering IT Graduate / Computer Science Graduate
Experience:
Over All IT experience: 6+ yrs in a Multinational company
Network support experience:
2+ yrs IT Support engineer: 4+ yrs